Customer Service

We are an online store that offers local delivery and customer pickup, we also ship orders Monday - Friday.

Phone: 636-668-6955

For faster service, message Tammy on our facebook page.

https://www.facebook.com/TammysNaturalEssentials

The office is closed during the following holidays

New Year’s Eve & Day
Memorial Day (Friday - Monday)

Summer Break July 1st - July 14th
Labor Day (Friday - Monday)
Thanksgiving Day (and weekend)
Christmas Holiday (December 24th- January 2nd)

Website orders

Tammy's website is always open and accepting orders 24/7. We process & ship orders 5 days a week, except Holidays & Seasonal Breaks. We offer scheduled delivery 3 days a week. In the event we hold orders due to Holidays or Vacations, you will be notified once your order has processed and shipped.

Wholesale & Private Labeling Customers

Wholesale accounts are made available to Health Care Practitioners who intend to use our products in their practice and/or resell them to their clients. We also offer Wholesale accounts to Health Spas, Retail Stores and Manufactures that are Herbal and/or Aromatherapist in nature. If you wish to apply for a Wholesale Account or would like more information on private labeling please contact us at (636) 668-6955.

Ordering Over the Phone

Call us at 636-668-6955 to place an order over the phone. All paper gift certificates must be redeemed over the phone.

Order Cancellation

If you need to cancel your order for any reason (within 24 hours from placing order) we will refund your purchase minus a 20% service fee.

If after 24 hours from ordering your product, the cancellation window will be closed and no refund will be offered, you will need to go through our return policy.

Our Guarantee

Guarantee and Return Policy: Our goal is to make sure you are happy with your products.

Tammy works very hard researching and personally testing her products to ensure that they will provide you with excellent results. We realize we can not please everyone all the time and for this reason, we are sorry! When looking over our website it can be confusing. We encourage you to either call us or email us so that we can help you choose the best product to fit your needs.

We back our products 100%. If for any reason, you are unsatisfied with any product we sell, you may return the unused & unopen product for a refund excluding the cost of shipping and handling ($9.95), credit card fees (if over the phone) and a 20% restocking fee on all unused and un-open products. Refunds will be issued as long as you return the product within 7 days from the date you purchased it. Please contact us for more information. We do not refund products damaged during return shipment, so please take care when packaging and returning them.

If you have used your product and are unhappy with the results, we are sorry to say that we can not guarantee that our products will work for every person. For this reason, we offer smaller sizes so that you can try it first before making a larger purchase. No refunds, exchanges or store credits can be given on used products.

If you have damaged or missing products, please call or email us immediately. We exercise the right to either refund or replace missing or damaged items reported within the 7 day period.

For mechanical products such as (Fan-Fusers, Humidifiers, and Nightlight diffusers) we make sure they work before they leave our facility. We understand things aren't made the way they use to be and for this reason, we have a 30 day return policy on all mechanical products that stop working within 30 days from the date of purchase, receipt must be present If after 30 days, we do not offer refunds on these items, we ask that you contact the manufacturer directly. If you happen to use the product and decide you don't like it, we understand, but please note, we have a 7 day unused and unopened return policy, you will need to notify the manufacture for a refund.

Security

At Tammy’s Natural Essentials, our customers’ security is very important. We use a secure online ordering system that utilizes the latest encryption technology to ensure the safe transmission of all information regarding your order. We do not sell, trade or give away any of your personal information.

Ordering

Ordering with Tammy’s Natural Essentials is easy! You do not need to register to place an order, though you may choose to, as this will allow for a quicker ordering process on your next visit to Tammy’s Natural Essentials. Orders may be placed online or over the phone.

Once you place your order, we will send you a confirmation e-mail message. We will send you another email or text message at the time of shipment. If at any time you require assistance with your order or have any questions or concerns, please call us, at (636) 668-6955. Thank you for your order!

Shipping Methods and Rates

Processing & Shipping Policy: USA

Orders can take 1-2 business days to process but usually are processed the same day. We only ship via USPS PRIORITY MAIL which has a 1-3 business day delivery time after your package is picked up. You will receive an email with the tracking number so that you can track your package. Sometimes this email ends up in your spam folder, so please watch for it.

INTERNATIONAL Processing & Shipping:

Due to varied restrictions for imports in each country, it is the customer's responsibility to check with local postal authorities and determine if our products can be imported to their country. Tammy’s Natural Essentials is not responsible for lost shipments, tariff fees, customs fees or product seizures. We charge an additional fee of $39.95 for all orders shipped outside the USA. The actual shipping rates are usually more than the fee we charge, therefore, we do not issue refunds or accept returns on orders shipped outside the USA. Orders take approximately 3 business days to process (excluding Saturday and Sunday) and will ship via USPS Priority Mail which has up to a 14 day delivery time.

Standard Shipping (Within the Continental U.S.) & Local Delivery Fee

$6.95 local delivery
$9.95 shipping

Setting up an Account

Registration is free and secure. Once logged in we will automatically fill in your Billing information on check out. You will have access to your Order Status for recent and past orders. Registration is not necessary to order with Tammy’s Natural Essentials.

Privacy Policy

At Tammy’s Natural Essentials we understand that privacy matters to our customers and we take a number of steps to ensure your private information is protected. The following policy is intended to inform you about what type of information is being gathered and how it is used. If you have any questions, please email us at Contactus@tammysnaturalessentials.com or call (636) 668-6955

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to one of our email lists or respond to a survey. When ordering or registering on our site, as appropriate, you will be asked to enter your: name, e-mail address, billing and shipping address, phone number and credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience and better respond to your individual needs.
To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve our customer service. Your information helps us to more effectively respond to your customer service requests and support your needs.
To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails and mailings. The email address you provide when you place your order may be used to send you information and updates pertaining to your order, in addition to receiving occasional Tammy’s Natural Essentials news, updates, related product or service information, etc. Mailing addresses may be used to send you catalogs, special offers or related product or service information.

Note: If at any time you would like to unsubscribe simply contact us with email addresses that directly support your orders like order and shipping confirmations do not come with unsubscribe options. Contactus@tammysnaturalessentials.com

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information. When you place an order we offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser if you allow that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not disclose your information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. For example, we may share your name and address with USPS in order to see that your order is delivered. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or to protect our or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. An example of this would be when we use a service that gathers statistics about the number of times pages on our website are visited or the number of clicks certain ads receive. We do not sell, trade, or give away your personal information.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and update the Privacy Policy modification date below.

This policy was last modified on January 28, 2024